Shipping & Returns

Returns Policy

Regular Return

You may return most new, unopened items within 30 days of delivery for a full refund. Please write "Return for refund" on packing slip or paper and simply ship it back to us.

Received the wrong item or a defective item.

We'll provide a prepaid shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). Please email Sales@cutlerymania.com with the order number and return reason.

Return Time
You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).

Band Saw Return

If you ordered the wrong size don't worry! Just ship them back to Cutlery Mania and write on the packing slip what size you would like to change them for. We will call you when its time to ship out and charge a small shipping fee.

All band saws MUST be returned with orange paper still intact. Cutlery Mania will not issue a refund for any band saws sent without the orange paper. It prevents the band saws from rusting and allows for safe handling. 


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

*Free Shipping applies only for US Continental States, does not apply for Alaska and Hawaii.