At Cutlery Mania, we stand behind the quality and craftsmanship of our knives.
All SoftBlu knives are backed by our Lifetime Guarantee against defects in materials or workmanship. If your knife fails due to a manufacturing defect or breaks under normal, intended use, we will replace it or provide an appropriate solution at our discretion.
What’s Covered
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Defects in materials or manufacturing
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Breakage that occurs during normal, intended use
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Issues that affect the knife’s structural integrity or performance due to manufacturing faults
What’s Not Covered
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Normal wear and tear
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Cosmetic changes such as scratches or finish wear
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Damage caused by misuse, abuse, improper care, or modification
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Damage resulting from use outside the knife’s intended purpose
How to Make a Claim
If you experience an issue with your SoftBlu™ knife, please contact us with:
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A brief description of the issue
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Proof of purchase (if available)
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Photos of the knife showing the defect or damage
Our team will review your claim and work with you to resolve the issue as quickly as possible.
Our Promise
We believe quality tools should last. If a SoftBlu™ knife doesn’t meet that standard due to a defect, we’ll make it right.